Listings FAQ
Listing photos invisible or broken on a website
There are several factors that may cause listing images to appear broken on other websites. To resolve this issue, follow the steps below: Steps to Troubleshoot Check the image file format and ensure it’s supported. Verify that the image has been ...
How can I see what properties a team member has?
By default, team members cannot view each other's properties. This restriction is controlled by account permission settings. If you have enough permission, you can follow the steps below. Listing search Go to the Listing main menu in your dashboard. ...
Relisting a withdrawn or deactivated sales listing
This guide will help you bring a withdrawn or deactivated sales listing back on the market. Keep in mind: the process can vary depending on how long the listing has been off‑market. Option 1: Using Switch or Add Listing If your sales listing has been ...
How do I find and copy the website URL for a Listing?
This article will help you find and copy the website URL for a Listing. How to Copy the website URL Link Open the Listing: Navigate to the specific active listing. Locate the "View on Website" Button: Look for the View on Website button, found under ...
How do I change the rent amount in rental listing
Adding a rental rate ensures that prospective tenants see accurate and up‑to‑date information when browsing your listings. The process involves locating the property, editing its details, entering the rental amount, and saving the changes so they ...
How do I copy a listing ( not switch add - copy and copy to a new address)
This help file will walk you through two options for copying listings, one with a new address and one with the same address. How to Access and Use Copy Listing The Copy Listing function is restricted to Commercial and Business listings because ...
How do I email listings to buyers?
This help file will guide you through the process of emailing listings to buyers. Checking for Matching Buyers Open one of your listings. In the listing dashboard, click Matching Buyers tile. Click here for more information on Viewing Matching ...
Adding an external booking link to holiday listings
Adding an external booking link to your holiday listings allows potential guests to book directly through a third-party platform. This file will guide you through adding the booking link into your listing. 1. Access Your Listing Dashboard Log in to ...
Facebook Sharing Error
The Share to Facebook option from either your listing in Arosoftware or the Share This on your website is a Facebook process. Aro passes the listing URL through to Facebook, and they scrape the photos and text from the link. However, Facebook has ...
Documents Module
The Documents module can be used for both a Contact and a Listing. Its purpose is to store PDF documents in one place that relate to the contact or the listing e.g., solicitor correspondence or a copy of a contract. This module also offers the ...
Set up weekly Inspection time (OFI) email to Subscribed Contacts in your Database
This article will guide you through the steps to set up an email to be sent to your database each week with your Inspection (Open Home) times. There are separate cards for Sales and Rental Inspection times: Go to Productivity > Automation Click on ...
Export Listings to CSV File (Strip List/Stocklist)
This file will guide you through the steps of exporting your listings to a CSV file. Hover over the Listings header in the main menu Select Search Listings Select any filters that you need (Ensure to select the Property Type and the Stage that you ...
Sharing to Facebook Issues
This article will show you how to clear the cache in Facebook that is stopping your listing from displaying correctly. Facebook caches your listing data once you share a listing on Facebook. This means that if you share a listing, then change some ...
'Just Listed' banners are not showing on listing on website
Arosoftware uses the "Date Made Available" field to automatically display banners on website listings. The "Just Listed Banner" is set to remain on a listing for 20 days from this date, but this can be changed by contacting the Support Team. Date ...
Hide full address on a Listing
You have the option to display the full address, short address, Suburb only or Region only when you add a new listing. You can update this anytime within Edit Listing. Search for your listing using the quick search magnifying glass in the top right ...
Add/Edit Statement of Information (Victoria)
To add a Statement of Information file to your listing follow the steps below: Search for your listing address using the quick search magnifying glass in the top right of your database Select your listing from the results Click on the green Edit ...
Export Listings to PDF (Strip List/Stocklist)
This guide will step you through creating a Property or Stock List (also known as a strip list) as a PDF. Hover over the Listings header in the main menu Select Search Listings Select any filters that you need (Ensure to select the Property Type and ...
Editing an Incorrect Address or Category on an Available Listing
Once a listing has been saved to Available, Under Contract, Unconditional or Sold, the address or category can not be edited, amended or updated by users in the edit listing user interface. If you realise that the address or listing category is ...
New listing not showing on website
This article will take you through some troubleshooting steps if you have just made a new Listing Available in your database and it is not showing on your website. Has the update been sent through? You can check this in the Websites tab of the ...