Listing photos invisible or broken on a website
There are several factors that may cause listing images to appear broken on other websites. To resolve this issue, follow the steps below:
Steps to Troubleshoot
Check the image file format and ensure it’s supported.
Verify that the image has been uploaded correctly in your listing.
Confirm that the image link is active and not expired.
Refresh the external website or clear your browser cache.
If the issue persists, re‑upload the image or contact Support for assistance.
Note: Listing photos should be in JPG or PNG format, while floorplans need to be uploaded as GIF files.