SMS Overview

SMS Overview

The SMS module has been upgraded with SMS campaigns now available

What is the SMS Module

Activating the SMS module in Arosoftware will allow you to communicate with Contacts using SMS. 
Any subscription level in Arosoftware can add the SMS module to their account. There is no fee to activate this module and you only pay for the SMS's that are sent.

Activating SMS and Purchase SMS credits

You can easily add the SMS module to your subscription. Click here for details on how to do this.
To send SMS' you will need SMS credits. Click here to find out how to purchase these. 

Below are the SMS credit prices
  • 500 Credits @ 14.3c each = $71.50 inc GST

  • 1000 Credits @ 13.2c each = $132.00 inc GST

  • 2000 Credits @ 12.1c each = $242.00 inc GST

  • 3000 Credits @ 11.0c each = $330.00 inc GST

  • 5000 Credits @ 9.9c each= $495.00 inc GST

Contact for over 5,000 Credits

* Au pricing only. Contact us for NZ pricing

SMS Credits Explained

How many characters can I have in my message?
1 SMS is 140 characters in length. You can send longer messages using a process called concatenation. We use special characters to join the SMS together and deliver them as one message. 

If you send 10 individual messages that are 140 characters and under (1 SMS) in length, you will be charged for 10 messages
If you send 10 messages that are 281 characters and over (2 SMS) in length, you will be charged for 20 messages
Do spaces and line breaks add to my character count?
Yes, each line break, space and carriage return adds to your character count.
1 space = 1 character
1 line break = 2 characters
What's the absolute maximum character limit for sending an SMS?

            The limit for a single SMS is 612 characters maximum.

How can I see how many credits my SMS will use?
When sending a text, click on the Preview tab to see the character count. 

SMS Usage Report

To view how many SMS message have been sent by an office or team member follow these steps;

  • Click on the headshot in the top right of your database (this will be your photo if you have added a photo in your team member profile).

  • From the drop down menu click on the "Billing" button.
  • Click the magnifying glass icon to the right of the SMS credits bar
  • You will now be viewing the SMS usage report

Sending a SMS

Sending a SMS is only available after you have activated the SMS Module and purchased credits.

You can view or change the default SMS sender ID that you are using. Please see details on how to do this here

SMS Campaigns

SMS campaigns allow you to send out bulk SMS to your subscribed contacts with a valid mobile phone number:


Want to know something about SMS that we have not covered here? Please reach out to us at