Question: What are the pricing packages for texts?
Answer:
500 Credits @ 14.3c each = $71.50 inc GST
1000 Credits @ 13.2c each = $132.00 inc GST
2000 Credits @ 12.1c each = $242.00 inc GST
3000 Credits @ 11.0c each = $330.00 inc GST
5000 Credits @ 9.9c each= $495.00 inc GST
Answer: Go to the "Marketing" menu, select "Send SMS" > Click on "Activate SMS module" button
Question: Do I have to change my current CRM subscription to be eligible to use text / SMS?
Answer: No, the module is included in all CRM Subscriptions (website only excepted), you only pay for the cost of the SMS credits
Question: Does the text show in their phone from my number or a random mobile number?
Answer: The sender ID is controlled by you this can be a number or text. You can have multiple Sender ID's. The sender ID can be up to 11 characters (no spaces). If the ID is not a mobile number, then the recipient cannot reply to the SMS. Replies can only be sent to a Sender ID that is a mobile number.
Question: Where do I add the Sender ID I want to use to send my sms texts out from?
Answer: You can simply add it in the Agencies and offices page "SMS"
Question: Can I use more than 1 Sender ID?
Answer: Yes, you can have as many sender ID's you like.
Question: If I send a group message or SMS campaign, is it sent to each recipient individually?
Answer: Texts are sent as an individual item so recipients can't see who else has received the message
Question: Can I see how many texts messages each staff member uses?
Answer: Yes, but only if you have the "Reporting" module enabled on your account. Please email support@arosoftware.com.au if you need to enable the reports module