SMS Sender ID's & SMS Stop reply number settings

SMS Sender ID's & SMS Stop reply number settings

SMS Sender ID's

An SMS sender ID is a number or name that any SMS you send out via your Arosoftware account will come from.

SMS sender ID's must not be longer than:

  • 15 numbers long for mobile number sender ID
  • 11 characters long for text IDs

You can use either:

  • A mobile number (up to 15 digits)

  • A text name (up to 11 characters)

  • Note: +614xxxxxxxx and 04xx xxx xxx count as different Sender IDs.
    Only the +61 version can receive replies back to your phone.

Add a new Sender ID

  1. Go to the "Setup" menu and click on "Agencies & Offices"

  1. Edit the Agency that you would like to add this sender ID too
  2. Click the "SMS" tab
  3. Add a Sender ID
  4. Click "Save Agency"


Verify your SMS Sender ID

How to register and verify your Sender ID

  1. Go to the Setup menu.

  2. Click Agencies & Offices.

  3. Edit the Agency you’d like to add the Sender ID to.

  4. Open the SMS tab.

  5. Click the + icon to add a new Sender ID.

  6. Enter the Sender ID and a description.

  7. Click Register a Sender ID — this opens your accounts unique registration form in a new tab.

  8. Fill in all the required details and submit the form for approval.

  9. To check progress, click the Reload icon under Actions next to your Sender ID.

  10. Once approved, the Verified checkbox will be ticked.

* Verification can take up to 48 hours after submission.

Info
You’ll need to submit the form separately for each Sender ID you want to send from.

Assigning a Sender ID to a team member

To assign a sender ID to a team member:
  1. Edit Team Member: Navigate to the specific team member and click Team member settings.
  2. On the General tab:
  3. Choose Sender ID: Under SMS Sender ID section, select the desired Sender ID from the drop down list.
  4. Save: Click the save button to apply the changes.
You will now see the team members name displayed beside their sender ID in the Agency SMS settings.

Setting your default Sender ID

Your default sender ID will be used on all automatic SMS message that get sent out of Aro. 

Setting your STOP (Opt out) Number

InfoSPAM ACT 2003 states that all commercial SMS must include an opt out in the message. All SMS messages will show the following text on the second line: Reply STOP to 04........
Alert
The Stop reply number is a mandatory field in the global settings in the Main Settings
  1. Click on the Settings Cog > Global Settings
  1. There is also the option of using a different mobile number in both the Agency and Office SMS tab settings

Info
The software will use the number in Office first, if not set it will use the number in Agency and if not set it will use the number in Global settings