- Click on the headshot in the top right of your database (this will be your photo if you have added a photo in your team member profile).
SMS FAQ
Sending SMS messages
If I send a group message or SMS campaign, is it sent to each recipient individually?
Texts are sent as an individual item so recipients can't see who else has received the message
SMS Sender ID's
Where do I add the Sender ID I want to use to send my sms texts out from?
You can simply add it in the Agencies and offices page "SMS". You must register new sender ID's
Can I use more than 1 Sender ID?
Yes, you can have as many sender ID's you like but each sender ID needs to be registered.
SMS character limits
Why does including emojis in an SMS message reduce the limit to 70 characters
Understanding SMS Character Limits with Emojis
When sending SMS messages, the inclusion of emojis can affect the overall character count, as they are converted into Unicode format. This conversion leads to a reduction in the character limit for the message, typically restricting it to 70 characters instead of the usual 160 characters.
Why Does This Happen?
Emojis are essentially graphical characters that are not part of the standard text characters supported by SMS. In SMS, each character is typically encoded as a single byte, but emojis require more data to be represented (often two bytes or more). As a result, when you include an emoji in your message, the entire message is encoded in Unicode, which uses more memory and therefore limits the total number of characters you can send.
What Does This Mean for Your SMS Campaigns?
- Character limit reduction: If your SMS contains emojis, the character count is limited to 70 characters. This is half the standard 160-character limit for a plain text message.
- Message format change: The inclusion of emojis can result in your message being sent as multiple segments if the total message exceeds the character limit. Each segment will count toward the character count, potentially affecting delivery costs if you're sending a large number of messages.
To understand the technical side of Unicode and why emojis impact the character count, check out this helpful article from Dot Digital.
To understand the technical side of Unicode and why emojis impact the character count, check out this helpful article from Dot Digital.How many characters can I have in my message?
1 SMS is 140 characters in length. You can send longer messages using a process called concatenation. We use special characters to join the SMS together and deliver them as one message.
If you send 10 individual messages that are 140 characters and under (1 SMS) in length, you will be charged for 10 messages
If you send 10 messages that are 281 characters and over (2 SMS) in length, you will be charged for 20 messages
Do spaces and line breaks add to my character count?
Yes, each line break, space and carriage return adds to your character count.
1 space = 1 character
1 line break = 2 characters
What's the absolute maximum character limit for sending an SMS?
The limit for a single SMS is 612 characters maximum.
How can I see how many credits my SMS will use?
When sending a text, click on the Preview tab to see the character count.
Reporting
Can I see how many texts messages each staff member uses?
To view how many SMS message have been sent by an office or team member follow these steps;
- From the drop down menu click on the "Billing" button.
- Click the magnifying glass icon to the right of the SMS credits bar
- You will now be viewing the SMS usage report