If you can successfully create and send emails, newsletters, and email campaigns inside the Arosoftware CRM, but your personal email program (like Microsoft Outlook, Apple Mail, or your mobile phone) is giving you email send errors, this guide is for you.
To send emails securely and assist with deliverability from Arosoftware, we use a professional email delivery network called SendGrid.
When your agency first joined Aro, a technical setup was completed behind the scenes. We placed special security badges (called DNS verification records) onto your domain host (such as Crazy Domains (Syrahost), GoDaddy, Netregistry, etc). These records give SendGrid permission to send emails on behalf of your email domain name.
Think of your email like two different delivery trucks:
The Aro CRM Truck: Uses 'SendGrid' and the special security DNS records to deliver your email sent from .
The Outlook/Email Program/Phone Truck: Connects directly to your local cPanel email hosting or your cloud email mailbox to download your email replies and send new emails.
Because your local computer or phone program is completely separate from Arosoftware, our support team cannot see your screen, reset your email passwords, or fix your Outlook or email settings.
Sometimes, a change happens at your domain provider (e.g., an unpaid domain renewal invoice, or a cPanel server migration) that breaks both trucks.
If your domain host accidentally removes the security badges we set up, major email providers like Gmail, Outlook, Yahoo or BigPond will start blocking or bouncing your Aro CRM emails too.
How to check if your domain is verified: > You can check the health of your Aro connection at any time by following our step-by-step guide here: Is my domain name verified to send emails?
Test your Webmail: Open an internet browser and try to log into your email online (usually at https://www.google.com/search?q=webmail.yourdomain.com.au).
If you can log in there: The issue is a setting inside your computer's Outlook email program or phone email settings.
If you cannot log in there: Your email password is wrong or your email hosting account has lapsed.
Contact your Domain/Email Provider: Call the support line of the company you pay for your domain name (e.g., Crazy Domains, GoDayy, etc).
What to ask them: > "Hi, my computer's Outlook email has stopped working, and I want to make sure our domain settings are fully active. Can you please check if our account is paid up, our mailboxes are live, and that our custom DNS records haven't been altered?"
Need help finding who your provider is? If you are completely unsure who holds the keys to your domain name, don't panic. you can do a free public search using Google Admin Toolbox dig - the NS or Name server is the raw name of your service provider - See the table of common Provider name servers or use google to find the real business name behind the name server.