Team member forgotten password

Team member forgotten password

This file will guide you through the steps to reset any Team Members password. Only Team Members with Management or Admin permissions can do this. Alternatively users can also reset their own passwords using the Forgot Password link on the login page.

To edit a team members password:
  • Click on the Settings Cog in the top right of your database to open the Setup menu.
  • Click on Team Members (under the Company heading).
  • Click on the team member's name.
  • Click on Edit Team Member.
  • Type the new password into the Password field on the first page. Repeat in in the field below to verify.
  • Select Save Member.
OR
  1. Click on the Settings Cog in the top right of your database to open the Setup menu.
  2. Click on Team Members (under the Company heading).
  3. Click on the team member's name.
  4. Click on "Reset Password" button

  1. This will send the team member a reset email to the primary email address entered in their profile in Aro.

  1. The user will need to click on the link and follow the steps to change their password (passwords need to be at least a minimum of 8 characters with both letters and numbers).
Note: If the Team Member option is not available under the Setup menu, you do not have permission to access this function in the software, please contact the person in your office that has "Management" or "Admin" permissions