Re-assigning Lead assignee or Pipeline
This article will guide you through re-assigning the linked consultant or the Pipeline*/Status of a Lead in your database.
Re-assign a single lead
- Find your Lead (see Searching for a Lead)
- Click on the edit pen to the right of the Lead you wish to update.
- You will now be taken to the Edit Lead page
- In the Assigned to field - select the new consultant or Pipeline and Status
- Click on the green Save Lead button on the right.
Note: When manually reassigning a lead as above, If the consultant chosen is not already linked to the leads contact, the Contact will need to be edited and add as a linked consultant to allow them to view the contact details
Re-assign multiple leads
If you wish to reassign several leads you can use the Bulk Actions
Change Assigned Consultant
- On the leads tab of a listing or on the main leads table
- Tick the check box on the left of the lead/s you wish to reassign or select all leads by ticking the checkbox in the table heading
- Choose Change Assigned Consultant action
- Select the new assignee
- Click Submit button
Note: If the consultant chosen is not already linked to the leads contact they will be added as a linked consultant to allow them to view the contact details and the original consultant will remain linked to the contact.
Change Pipeline / Status
- On the leads tab of a listing or on the main leads table
- Tick
the check box on the left of the lead/s you wish to reassign or select
all leads by ticking the checkbox in the table heading
- Choose Assign Pipeline and Status
- Select the new Pipeline
- Select the new Status
- Click Submit button
* Pipeline option requires subscription to the Pipeline module.