Merge fields let you insert field data from Listing or Contacts into Emails, SMS messages, letters, and newsletters. This is particularly helpful for communicating in bulk with your database, and it also allows the system to send dynamic emails automatically using the workflows module.

Merge fields can be inserted into Emails, SMS messages, letters, and newsletters. To insert a merge field, simply click the "Merge Fields" button when creating or sending any one of these items. This will open the "Merge fields helper," from here you can browse the fields that are available to you and click the "Insert" icon to insert that merge field into your document.

Sometimes you might be sending an email to a lot of contacts, but not all of the contacts have the merge field data against them. In this case, nothing would show where that merge field is inserted in the document.