Listing not uploading/updating/removing on website and portals

Listing not uploading/updating/removing on website and portals

Are there errors in the Websites tab under Active Websites?

  1. Check the Active Websites for any upload errors
  2. Select "Update All" to resend the update, wait a few minutes for the websites to process the updates, then review if the listing has updated on the sites
Info
If the upload error persists, please send a brief description of the issue and the Listing's URL or address to support@arosoftware.com

If Only One Listing

  1. Check the Active Websites for any upload errors, select "Update All" to resend the update, wait a few minutes for the websites to process the updates, then review if the listing has updated on the sites
Alert
If Automatic Updates are enabled, this will happen when you make changes to the listing
  1. If the websites upload status shows "Uploaded Successfully" in Aro but the listing is not showing on the website, the major portals will send an upload error email notification to the account holder admin
Info
If you receive the upload error and need assistance, please forward the email to support@arosoftware.com
Alert
Some portals require an active subscription to publish listings

Some common causes of upload failures to portals are

  1. Recent listing with the same address
  2. Photo or floor plan size or format
  3. Video web link URL format
  4. Virtual tour or web link URL format
  5. Victorian Statement of Information with very long file name
  6. PDF format issue
  7. Portal account issues
  8. External portal completing maintenance
Info
If you have checked these options and the listing is still not updating to websites, please contact support@arosoftware.com and provide the Listing Address, Property ID, and which website/s are not updating.