The email template can only be changed by management or office admin level users

1. Click the settings cog to go to Setup > Agency & Offices
   
2. To change the Agency template, use the edit pencil
   
1. If you want to change the office template, use the magnifying glass and then the edit pencil on the appropriate office
   
3. Click on the Alert Criteria tab (left side of screen)
   
4. The Property Added template can be edited in the Subject and Description fields (The Price Changed template can also be edited)
   

Not Sure If Property Alerts Are Active?

1. Navigate to the same area as instructed above
   
2. Make sure that the Alert Criteria Default Action is set to Enabled
   
1. This means that when you add a listing as Available, the default action will be that you would like property alerts to be sent to matching buyers for that property
   
2. This can be overridden and changed to Disabled on individual listings
   
3. Also check that the Property Added Enabled checkbox is also ticked