Each Team Member role has pre-set software access permission settings, these have been set to suit most common business requirements in real estate offices. If a team member cannot access, update or change a listing, contact or setup item that they need, it may be possible to update that Team Members specific software permissions.

NOTE : The Aro Support Team can change permissions for the entire role (eg. all Sales Team Members), if you would like to change permissions for everyone , including ALL current and future team members, email support with your changes at support@arosoftware.com.

To change the Permissions for a Team Member (Management & Office Admin users only): 

1. Click on the Settings cog in the top right of your database to open the setup menu:
   

1. Click on Team Members
   
2. Click on the 3 dots to the right of the team member
   
3. Select Settings in the dropdown
   
4. On the left side of the screen, click on Permissions. 
   

The permissions are broken up into separate header, click on the link to view the permissions for that section.

Change permissions so that team member can be selected as a Sales or Rental Consultant on Listings

Scroll down to Listings : Residential Sales or Listings : Residential Rentals. Change the relevant consultant to Yes. 

Change Sales Consultant permission to allow them to make a listing Available

Change the Advance option to one of the following:  

1. All - can advance all listing types to available
   
2. None - does not have access to make listings available
   
3. If Linked - can only advance their own listings to available

Change Property Managers Permission to allow them to advance a listing to Leased

Scroll down to Listings : Leased

Change the Advance option to one of the following:  

1. All - can advance all listing types to leased
   
2. None - does not have access to make listings leased
   
3. If Linked - can only advance their own listings to leased

Change Sales Consultant permission to allow them to make a listing Under Contract & Unconditional

Change the Advance option to one of the following:  

1. All - can advance all listing types to under contract or unconditional
   
2. None - does not have access to make listings under contract or unconditional
3. If Linked - can only advance their own listings to under contract or unconditional

If you require further assistance please email support@arosoftware.com with the team member and the specific actions they cannot access or change.