Set Up
Can I edit a proposal once its been accepted?
Once a proposal has been accepted, it becomes locked and can no longer be edited. If you need to make changes, you will need to revert the proposal back to either Draft or Live status. After making your updates, you can then manually mark as Accepted ...
How to Add or Manage Document Categories
This article will show you how to add, edit or delete documents categories, the different types of document categories and then guide you through how to add, edit or delete your document categories. View Document Categories Document Categories can be ...
Listing Price options - Price Visible on Website
Price Visible on Website You can choose whether or not the listing’s price is shown on your website and supported portals using the Price visible on website option. This option is ticked by default. To request websites do not show the listing price ...
How to add a Solicitor
This guide will walk you through adding a new solicitor, assigning an existing contact as a solicitor, and linking solicitors to contacts or contracts. Assigning an Existing Contact as a Solicitor Search for the contact using the Contact Search or ...
Automation Dashboard - Inspection Followup
This guide will step you through setting up and editing the Inspection Followup automation cards in the Automation Dashboard Go to Productivity > Automation Click on the Inspection Follow Up: Sales, Rental or Commercial Automation card Toggle On ...
Lead Webhooks
Lead Webhooks Integration The Lead Webhooks integration allows you to share lead data with a specified URL whenever a new lead is added to Aro. This can be used with platforms like Zapier, which automates data sharing between different applications. ...
Domain Integration - Setup
This file will guide you through activating your Domain.com.au integration. This integration is available for all Aro accounts with a subscription that includes the 'Uploader' module and have the domain.com.au or commercialrealestate.com.au feed ...
What is my office code?
Each agency has a unique office code and login URL. To find your office code: Log in to Aro on your desktop Check the URL: The office code is the first part after https:// For example: URL: https://example.admin.arosoftware.com/ Office Code: example ...
Referral Program
Refer a client and receive 10% off your monthly subscription. At Aro, we appreciate your referrals! When you refer someone to us, you’ll receive 10% off your monthly subscription for the life of the referral. How It Works: Send us the contact details ...
Can I use the full version of Aro on an iPad?
Unfortunately, Apple's policies require all iOS apps that browse the web to use the built-in WebKit rendering framework and WebKit JavaScript. What does this mean? Aro application development is based on using the most up-to-date web technology and ...
What software modules does my subscription come with by default ?
Account and Modules Overview Legacy Plans If you're on a Lite or Essentials plan, view standard module options here Custom Modules Your account may have custom modules added over time New Subscription Plans If you're interested in exploring new ...
What do I do after I've completed an REA Data import
After an REA import is completed into Aro, a number of things have to be checked and adjusted in order to get everything running correctly Archive Extra Team Members When the REA import comes through, the software creates any team members that were ...
Connecting your website to Google Maps
This help article will step you through the process of connecting your Aro website to your Google Maps account. Sign into your Google Cloud account To access your Google Maps account, you will need to sign into Google Cloud. If you do not have an ...
Why is the "View on REA" button showing "No REA ID"
Arosoftware is yet to receive a unique ID from REA for this Listing At this stage, Arosoftware has not yet received a unique identifier (ID) for this listing from REA (realestate.com.au). This ID is an essential piece of information that links the ...
Can I copy and paste content into Aro?
Put the content in a plain text program first Copy the content as you normally would Open Notepad on Windows (Not WordPad) or Textedit on a mac Paste the content into Notepad or Textedit Copy the content again from Notepad or Textedit Paste the ...
How do I change my default listing type (default to Rentals, Business or Commercial etc)
This article will guide you through how to change the default listing type for your team member. This updates the default selections when adding a new listing or doing a listing search in the software. Click on your Headshot profile on the right hand ...
Unable to Log into AroSoftware
Check you are using the correct web URL The URL address is always the following format, just insert your company code in the URL after https:// URL : https://yourofficecode.admin.arosoftware.com/ Name : Your First and Last Name Password : Whatever ...
Secure Login "https"
You must use a secure connection when logging into your Arosoftware account. If not your internet browser may give a warning preventing you logging in or you will experience performance issues and errors using the software. Ensure all Team Members ...
I cannot find a Consultant (sales rep or property manager) to attach to a listing?
Check Team Member Roles (Setup > Team Members) Ensure team members are assigned the correct role for their listings: Sales Team: For Sales Listings only Property Management: For Rental Listings only Important Role Restrictions Office Admin cannot be ...
Help Files - Pop Up Blockers & Correct Login URL
BE AWARE THAT SOME LINKS MAY NEED UPDATING Common website addresses use http:// in the URL. Aro software recommends that you use https:// Try logging into your software using https://companycode.admin.arosoftware.com If the help articles will still ...
My browser says my website is not Secure
Introduction If your browser is showing a “Not Secure” or “Your connection is not private” message, it usually means there’s an issue with the website’s security certificate (SSL). This doesn’t always indicate something is wrong — it can be triggered ...
What is a Web Only Team Member?
Web-only team members do not have access to the software and cannot be assigned as consultants on listings or contacts However, they will be displayed on the website that Arosoftware has built for you You can add as many web-only team members as ...