Listings
Can I receive leads for realestate.com.au "Coming Soon" listings ?
An REA Premiere+ subscription is required to be able to create this type of coming soon listing We do support incoming leads for "Coming Soon" listings created on REA's Ignite portal if you have a Premiere+ subscription. In order to make this work ...
Add a consultant to a listing
This file will guide you through managing the consultants that are attached to a property listing. When creating a listing, you must have previously assigned a consultant. See the linked guide that outlines how to make a listing for further insight ...
Show / Hide Google Maps or Street View on your website property listings
This file will show how to show or hide Google maps on a property listing on your website: Edit the listing Go to the Listings Details tab Tick Display Map on Web to show Map on your website listing (or untick to hide)
How can I stop all new listings from automatically uploading to a particular website?
Aro Software is designed to make uploading to portals easy by doing so automatically when a listing is moved to the Available stage. If you would prefer to ALWAYS manually activate a listing to be sent to a particular website, then we can disable the ...
Listing not uploading/updating/removing on website and portals
Are there errors in the Websites tab under Active Websites? Check the Active Websites for any upload errors Select "Update All" to resend the update, wait a few minutes for the websites to process the updates, then review if the listing has updated ...
Cannot preview my PDF's for Window Card/Brochures, Stock Booklet or Reports
If you are not able to generate a preview of a PDF in the software, you may need to update your "Adobe Reader" Please click here to download the latest version and then restart your computer Please email our support team if this solution does not ...
My Property Images are not showing on my listing?
Question : I have uploaded images but they are not showing on property Answer : Make sure you have ticked the box "Display on Website" in the images section on the listing We recommend using the JPEG image format for property photos Go to your ...
I can't type into the Property Description box when editing a listing
The most likely reason is that the text editor module isn't loading in your browser, can you see the Rich Text formatting options shown below? If not, save any changes and close your browser Reopen the browser (either Firefox or Chrome are ...
The price on my listing is not displaying correctly
Question: I have just listed a residential rental property for $420.00 per week plus 4 weeks bond. The advertisement does not have a $ sign before 420.00. How do I fix this problem? Answer: Find and edit the listing and put the $ in front of the ...
Trouble Shooting - Trouble creating windowcards and uploading property photos
Some browsers have compatibility issue with Aro Software. For that reason we would always recommend Google Chrome or Mozilla Firefox when using the Aro Software as browsers such as Internet Explorer and Microsoft Edge have some compatibility issues ...
How can I upload a Sold Property to my website and/or third party websites?
The only way to show listings in the recently Sold page on your website is to enter them into the database and progress them to Settled. To avoid the listing going through the Available stage, you can take a listing straight from Pending to Sold. ...
Text in property description is displaying wrong on website
When text is copied into the listing from another program, it can sometimes bring formatting from the previous document which then overrides the website formatting. To correct this; Edit the listing Go to the marketing details tab Click into the ...
Does enquiry from websites automatically set up property alerts
A Property alert is not automatically set up when you receive an email enquiry on a listing from a website. Please see the help article that explains the process of adding a property alert - Adding A Property Alert
How do I add Auction dates and times to a listing?
When adding a listing in the database, select the Listing type as Auction The option to enter the auction date and time against the listing will appear below in the Essentials tab
Can I upload my listing to my company website before uploading it to 3rd party websites?
Follow the instructions on How to Disable Automatic Update to Feeds/Portals and disable all website except your own. If you wish to send the listing to 3rd party websites at a later time. Go into the Listing Click on the websites tab and click on "+ ...
A listing is showing on 3rd party websites in the sold section and the owner asked us to remove it. How do we do this?
In the search for the listing in the Quick Search Bar You will need to use the progress bar and click on Withdrawn You will be prompted to confirm this action The listing will be removed from all sites that are in the active websites list If you have ...
Archived/Deleted property is not coming off the websites?
Question: I marked a listing withdrawn but it didn't come off the websites. I then made it Archived and it still didn't remove? Answer: If you archived a listing immediately after clicking withdrawal the website update function will have been ...
I have changed a listing from Available back to Pending - why has is not removed from websites?
To remove a listing from the 3rd party websites, mark it Settled or Withdrawn in the progress bar. Changing a listing from Available back to Pending stage will not remove it from websites. Question: My seller would like to take a break from having ...
How can I change the email template that is sent for property (buyer) alerts
The email template can only be changed by management or office admin level users Click the settings cog to go to Setup > Agency & Offices To change the Agency template, use the edit pencil If you want to change the office template, use the magnifying ...
What are acceptable floor plan file types?
Floor plans must be JPG, GIF or PNG file format We also suggest they are not too large, many floor plans are provided to be printed on a large format plan printer, reducing them to A4 (around 200p pixels) will make them load faster. Click here to ...
Can buyers see the display price on Auction Listings?
Buyers will see what has been entered into the 'Show instead of Price field' (e.g. $500,000 or AUCTION or Price on Application) The 'display price' field is not shown to the public and is used for the website portals search results Some portals will ...
How can I hide the sold price on a listing?
When you are progressing a contract on a listing to Settled you will be required to fill in the Sold Date, Sold Price and choose one of the following options: Show the Sold Price for all portals Only show the Sold Price for the portals that require ...
Where can I add the Features of a property? eg. pool, air con, smoke alarms etc
Go to your listing Click Edit Listing Click on the Extra Details tab (left side of screen) This tab has the options to add Features, Services, Appliances Not all features that are added here will show on your website if your website was build via ...
What websites do our listings automatically load to?
Please follow the help article here - Automatic upload Listings to websites/portals
What is the Expiry Date on Listings for?
In most states in Australia agents can have Exclusive Agency agreements with Sellers which allows only that agency to handle the sale of the property. You can enter the listing agreement expiry date or use the set to button to choose from 30, 60, 90 ...
How can I stop a listing from appearing on all websites?
Once the listing has been marked as settled you will need to follow the steps to make the listing "Withdrawn" Go to your listing Click the "Withdrawn" button on the status bar If you do not have automatic updates enabled, you will need to go to the ...